Net Promoter Score (NPS) is a valuable customer experience tool, and companies everywhere use it to improve their experience and boost revenue.
But there are many misconceptions and misuses of NPS, and this piece will address those, in addition to showing you how you can actually get value from the tool.
There’s a philosophical statistics debate in the A/B testing world: Bayesian vs. Frequentist.
This is not a new debate. Thomas Bayes wrote “An Essay towards solving a Problem in the Doctrine of Chances” in 1763, and it’s been an academic argument ever since.
When should you use multivariate testing, and when is A/B/n testing best?
The answer is both simple and complex.
Men have become the tools of their tools.Henry David Thoreau
Whether you’re a conversion optimization agency, consultant, or in-house at a startup or enterprise, investing in the right conversion optimization tool is a big decision.
We’re asked often whether a tool is good, bad, or downright awful, and until now, haven’t put it all together into a cohesive post.
There’s a fine line between online persuasion and manipulation.
Marketers of all stripes are obsessed with tools.
Though no optimization program has ever hinged on which tool you used, there are important distinctions between A/B testing tools—from the statistics they use, their price, and more.
One thing that is often either overlooked or misunderstood is the difference between client-side and server-side testing tools.