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Customer Experience for Ecommerce Course

Increase sales & retention with customer experience for ecommerce

2h 00min | 8 lessons

In this course, you will learn how to:

  • Identify friction points that hurt conversions and customer retention.
  • Optimize product pages, checkout flows, and post-purchase experiences.
  • Use customer data and feedback to improve the shopping journey.
  • Reduce cart abandonment and increase repeat purchases.
  • Build a seamless, high-converting ecommerce experience that drives revenue.

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English subtitles Certificate included
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Master customer experience for ecommerce to build trust and loyalty while increasing sales

Course Length:
2h 00min. 8 lessons.

Every obstacle in the buying journey is a lost customer. Slow load times, confusing navigation, and clunky checkouts don’t just frustrate shoppers, they destroy revenue. This course gives you a proven playbook for optimizing every step of the ecommerce experience, so visitors don’t just convert once, they keep coming back.

After completing this online course on customer experience for ecommerce, you will be able to assist your team and company with:

  • Pinpoint friction points in your ecommerce experience and fix them fast.
  • Optimize site navigation, product pages, and checkout flows for conversions.
  • Use customer data to refine and improve the shopping journey.
  • Reduce cart abandonment and increase customer lifetime value.
  • Build a high-converting, retention-focused ecommerce strategy.

This course is for you if you are responsible for:

  • Ecommerce marketers looking to improve conversions and retention.
  • UX and CRO teams focused on optimizing customer experience.
  • Growth teams responsible for increasing revenue and loyalty.
  • Business owners who want to scale sales by improving user experience.
  • Anyone managing an ecommerce store who wants to drive long-term growth.

Look no further than CXL, this is the best and most recommended course you will find on Customer Experience for Ecommerce.

Subscribe now and get access

See Pricing

Course Curriculum

Customer experience for ecommerce

The fundamentals of customer experience

Learn how you can apply it and bring the customer experience of your online shop to the next level to boost revenue, retention, and KPIs of your business.

The perfect shipping experience

Learn how shipping is done nowadays by best-in-class online shops, what you can learn from them and apply to your online shop and why it is such an essential piece to creating a great customer experience.

Packaging done right

Learn what to focus on when working on your products’ packaging, why it is necessary, how other online shops do it and how you can bring your online shop’s packaging to the next level.

Post purchase communication

Learn how to keep your customers informed about everything after they place their order, what tools you should use, how you can create personal communication with your customers at scale, and why it’s important for your online shop’s customer experience.

Next level customer support

Learn how to build up outstanding customer support, the dos and don’ts of fantastic customer support, and why it is essential for your success.

Returns

Learn how and why leading brands use returns to strengthen the customer relationship, increase trust and bring the shopping experience to the next level.

Building a community

Learn how to build those relationships, how to grow a community, and how it impacts your online shop’s success metrics.

Adrian Piegsa

Founder & Managing Director @ Tante-E

As the owner of the agency Tante-E, he helps big brands like Heineken, Kapten & Son, and Tokio Hotel as well as young and fast-growing DTC startups.

He slipped into the agency business rather unexpectedly, starting with his own online stores and nowadays sharing his knowledge about online stores, customer journey, and their optimization at trade fairs, events, and conferences to help merchants increase their customer lifetime and revenue further.

This online course
comes with a
Certificate

Completing this course earns you an official CXL Customer Experience for Ecommerce Course Certificate to prove your achievement. CXL is recognized as an industry-leading qualification by employers worldwide, and it is an official qualification on LinkedIn that can be added to your profile.

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Frequently Asked Questions

Plans

What is the difference between the monthly, quarterly and annual plans?

We offer three types of billing lengths to choose from: Monthly, Quarterly, or Annual. The longer the billing length, the cheaper the monthly cost becomes. Typically annual plans are 40% cheaper per year than paying month-to-month.

What is the difference between the individual and teams plans?

Personal or Individual plans are meant for one person where teams have 2 or more people.

A team account has a few extras:
– Invite and manage people learning on your team.
– Create roadmaps for each individual.
– Access team learning engagement reports.
– Assign members to your team as managers to assign content and view reports.

What is included in the all-access plan?

You’ll get:
– Access to 120+ online courses.
– Earn certificates and add them to LinkedIn.
– Thousands of playbooks and resources.
– All minidegrees
– Roadmapping and progress tracking
– Premium Support

Can I switch plans later if I want to?

Yes. You can switch between different billing lengths at any time (Ex: Switch from a Monthly Plan to Annual). If you’d like to switch from a individual plan to a team plan (or vice versa), please reach out to customer success via live chat.

Billing

What are the payment options available?

Most major credit cards and Paypal are accepted. If you need an invoice to pay by wire, please message our customer success team via chat for options.

Can I pay in my own currency?

All of our products are priced in USD currency. We have established a system where you can pay in your local currency.

Is there a discount available?

We don’t do discounts. Our focus is on the product – providing the best, highest quality content with our courses.

The listed price on the site shows the best price – you can buy with confidence.

We offer pricing based on your local currency, you’ll see this reflected on the pricing and checkout pages.