Increase conversions with customer experience for ecommerce
2h 00min | 8 lessons | 24 downloadable resources
In this course, you will learn how to:
- Implement best practices in fulfillment and shipping to improve customer satisfaction and encourage repeat business.
- Utilize personalized communication techniques and tools to build meaningful relationships with customers at scale.
- Design custom packaging and create exceptional unboxing experiences that foster positive word-of-mouth and reduce product damage.
- Develop efficient customer support processes that balance automation and human interaction to address customer needs effectively.
- Apply strategies from top-performing ecommerce brands to improve your online store’s customer experience.
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Improve your customer experience to build loyalty and increase revenue
Delivering exceptional customer experiences in ecommerce directly impacts retention, loyalty, and overall sales growth. Ensuring seamless customer interactions, personalized touchpoints, and a memorable buyer journey can be complex without expert insight. This course gives you the skills to optimize every stage of the customer experience, leading to stronger relationships, repeat business, and a positive impact on conversions.
Master customer experience for ecommerce to build trust and loyalty while increasing sales
Course Length:
2h 00min. 8 lessons.
In this course, you’ll gain the expertise needed to create exceptional customer journeys that increase engagement, conversions, and repeat purchases. Learn key strategies to optimize user interactions, personalize touchpoints, and eliminate pain points throughout the ecommerce funnel. With a detailed approach to analyzing and improving every customer interaction, you’ll be able to drive growth, loyalty, and long-term brand value for your business.
After completing this online course on customer experience for ecommerce you will be able to assist your team and company with:
- Optimizing customer journeys for seamless purchasing experiences.
- Increasing customer retention and lifetime value.
- Reducing customer friction points and improving satisfaction.
- Personalizing touchpoints based on customer data and insights.
- Creating comprehensive strategies for maximizing customer engagement.
This course is for you if you are responsible for:
- Ecommerce or digital marketing strategy.
- Customer experience management.
- Improving retention and customer loyalty initiatives.
- Enhancing user experience on ecommerce sites.
- Managing customer insights and personalization.
Subscribe now and get access
Course Curriculum
Customer experience for ecommerce
1 The fundamentals of customer experience
2 The perfect shipping experience
3 Packaging done right
4 Post purchase communication
5 Next level customer support
6 Returns
7 Building a community
As the owner of the agency Tante-E, he helps big brands like Heineken, Kapten & Son, and Tokio Hotel as well as young and fast-growing DTC startups.
He slipped into the agency business rather unexpectedly, starting with his own online stores and nowadays sharing his knowledge about online stores, customer journey, and their optimization at trade fairs, events, and conferences to help merchants increase their customer lifetime and revenue further.
This online course
comes with a
Certificate
Completing this course earns you an official CXL Customer Experience for Ecommerce Course Certificate to prove your achievement. CXL is recognized as an industry-leading qualification by employers worldwide, and it is an official qualification on Linkedin that can be added to your profile.
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Frequently asked questions
Plans
We offer three types of billing lengths to choose from: Monthly, Quarterly, or Annual. The longer the billing length, the cheaper the monthly cost becomes.
Typically annual plans are 40% cheaper per year than paying month-to-month.
Personal or Individual plans are meant for one person where teams have 2 or more people.
A team account has a few extras:
– Invite and manage people learning on your team.
– Create roadmaps for each individual.
– Access team learning engagement reports.
– Assign members to your team as managers to assign content and view reports.
You’ll get:
– Access to 90+ online courses.
– Earn certificates and add them to LinkedIn.
– Thousands of playbooks and resources.
– All minidegrees
– Roadmapping and progress tracking
– Premium Support
Yes. You can switch between different billing lengths at any time (Ex: Switch from a Monthly Plan to Annual).
If you’d like to switch from a individual plan to a team plan (or vice versa), please reach out to customer success via live chat.
Billing
Most major credit cards and Paypal are accepted. If you need an invoice to pay by wire, please message our customer success team via chat for options.
All of our products are priced in USD currency. In order to make our products more affordable, we have established a system where you can pay in your local currency using a special metric that adjusts the price you pay according to the purchasing power of your country.
One of CXL’s company policies is that we don’t discount. Our focus is on the product – providing the best, highest quality content with our courses.
The listed price on the site shows the best price – you can buy with confidence.
We offer pricing based on your local currency, you’ll see this reflected on the pricing and checkout pages.
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