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Frequently asked questions
Plans
Personal or Individual plans are meant for one person where teams have 2 or more people.
A team account has a few extras:
– Invite and manage people learning on your team.
– Create roadmaps for each individual.
– Access team learning engagement reports.
– Assign members to your team as managers to assign content and view reports.
You’ll get:
– Access to 120+ online courses.
– Earn certificates and add them to LinkedIn.
– Thousands of playbooks and resources.
– Exclusive community.
– All minidegrees
– Roadmapping and progress tracking
– Premium Support
Yes. You can switch between different billing lengths at any time (Ex: Switch from a Monthly Plan to Annual).
If you’d like to switch from a individual plan to a team plan (or vice versa), please reach out to customer success via live chat.
Billing
Most major credit cards and Paypal are accepted. You can also pay via invoice as long as you meet the minimum threshold of $500.
All of our products are priced in USD currency. In order to make our products more affordable, we have established a system where you can pay in your local currency using a special metric that adjusts the price you pay according to the purchasing power of your country.
Please allow 5-10 business days for the funds to reflect back to your card/bank.
One of CXL’s company policies is that we don’t discount. Our focus is on the product – providing the best, highest quality content with our courses.
The listed price on the site shows the best price – you can buy with confidence.
We offer pricing based on your local currency, you’ll see this reflected on the pricing and checkout pages.
Yes. All our subscriptions have a seven-day refund policy.
If the content doesn’t match your expectations, message us here. We will refund you within seven days of the date of purchase.
Subscription
To cancel your subscription, please follow these instructions:
– Navigate to My account > Billing
– Click the subscription you want to cancel
– Click the ‘Cancel’ button
Please note that any pricing deals or discounts on subscriptions will be lost once canceled.If you’re looking to take a break, you might want to opt for the ‘Suspend’ button instead.
To renew your membership, please go to My account > Billing, “view” your active subscription, and click “Renew Now.” It’ll take you to a checkout page. Clicking “Renew Now” does not automatically renew the subscription.
No. At this time, certificates do not expire.