Become great at brand tracking
Learn how use commonly available research and analytics tools to meaningfully measure brand awareness, brand engagement, brand affinity and brand sentiment.
By Phil Nottingham,
Founder @ Nott Media
Course length: 1h 04min
Everyone knows brand is important, but few marketers really know how to measure it properly. In this course, we are going to look at the different ways of measuring brand and ensure that at the end of it you have a meaningful, actionable dashboard that can improve your strategy.
Small businesses can and should measure brand marketing as well, and this course provides techniques and tools applicable to these companies, as well as enterprises.
Some of the companies that train their teams at CXL:
After taking this course you’ll…
- Understand the four core brand measurement concepts, what they tell you about wider brand performance, and how to pick the right metrics for your organization to ensure your brand tracking is always actionable.
- Explore some of the tools available on the market for social listening, market research and website measurement, and how these tools can be used to pull together brand metrics.
- Infer strategy implications from brand metrics, and appreciate how they can guide improvements to marketing investments.
Skills you will master
Phil Nottingham
Founder @ Nott Media
Phil Nottingham is the CEO and Founder of Nott Media, the video marketing agency for B2B businesses. A strategist who specializes in media transformation, Phil regularly speaks around the world about video strategy, brand marketing and search engine optimisation.
He has consulted on brand and video strategy for both large and small brands including Red Bull, Wistia, Yoast, SparkToro, The Financial Times and Lidl.
Your course curriculum
Brand tracking 101
1 Introduction
Overview of the ways to track and measure your brand performance, introducing the four concepts of brand awareness, brand engagement, brand affinity and brant sentiment.
Topics covered:
- Appreciate the structure and plan for the course, including what we'll be learning and what the outputs will be at the end.
2 Differentiate and Examine Brand Measurement Concepts
Further explanation of the four core brand measurement concepts, and appreciating the inherent challenges with brand measurement vs. performance marketing measurement.
Topics covered:
- Contrast brand awareness, brand engagement, brand affinity and brand sentiment, and why each concept can provide unique insight that connects to strategy.
- Appreciate the inherent challenges with brand measurement, and why brand marketing needs to be measured in parallel to performance marketing.
- Recognize the difference between metrics, KPIs and goals, and why each one plays an important role in making brand tracking an actionable endeavor.
3 Collect Market Research
Review the data we can collect through regular surveys of target audience members and explore the value of customer surveys for brand measurement
Topics covered:
- Understand methods for undertaking market research, and why specific questions elicit valuable responses to ascertain brand awareness
- Explore the tools available for cheap and effective market research and why they are accessible to small businesses
- How to prepare a market research survey to inform your brand measurement.
4 Set up Social Listening and Measurement
An exploration of the data available through social listening, and examples of how to set up reporting with various tools.
Topics covered:
- Learn how to use Mention, TrueSocialMetrics and Awario to set up social listening, and why these tools are easy and cheap means of acquiring quality data.
- Understand the core metrics provided by social listening, and why they are provide specific insights about your brand on social media.
- Avoid the mistakes small businesses typically make with inferring meaning from social listening data.
5 Organize CRM tracking and scoring
An exploration into how CRM systems can be used to track brand engagement and brand affinity, especially when investing in audience building or elevated content marketing.
Topics covered:
- How to implement fan scoring in parallel to lead scoring in your CRM system, and why this can provide a new and valuable lens on your contact database.
- The different types of triggers which can infer meaningful insights about brand metrics and why these are worth tracking
- Understand why brand affinity is so closely correlated to time spent, and why measuring this is so critical to many brand strategies, especially in b2b
6 Interpret Website Analytics
Explore the data provided by Google Search Console and Google Analytics, looking at what insights they can provide for brand measurement.
Topics covered:
- Explore how impressions, clicks and click-through rate in Google Search Console can provide useful proxies for brand measurement, and why this is particularly useful for smaller businesses.
- Analyse the metrics in Google analytics to determine which can be used for brand tracking, and why they can be viable proxies in certain circumstances
- Interpret SEO link data from a brand measurement perspective, and why for businesses actively engaging in digital PR this data can provide useful proxies.
7 Choose your Brand Metrics and Set up Dashboards
Identify the Brand metrics most appropriate for us in our business and build a dashboard to measure these metrics and KPIs
Topics covered:
- How to use Google Data Studio to combine data from multiple sources and why this process can help you build a viable brand dashboard.
- Understand the four brand measurement concepts, and why different metrics can act as viable proxies.
- Setting up KPIs and metrics together in a dashboard, and why this provides a useful way to enable quick brand "health checks".
8 Strategy Implications from Brand Tracking Results
A summary of the what changes in each brand metric means, and how you need to respond to this strategically.
Topics covered:
- Learn what falling brand awareness means from a strategy perspective, and why certain ways of responding to this are beneficial.
- Learn what falling brand engagement means from a strategy perspective, and why certain ways of responding to this are beneficial.
- Learn what falling brand affinity means from a strategy perspective, and why certain ways of responding to this are beneficial.
9 Final Exam-Brand Tracking 101
A summary of the what changes in each brand metric means, and how you need to respond to this strategically.
Topics covered:
- Learn what falling brand awareness means from a strategy perspective, and why certain ways of responding to this are beneficial.
- Learn what falling brand engagement means from a strategy perspective, and why certain ways of responding to this are beneficial.
- Learn what falling brand affinity means from a strategy perspective, and why certain ways of responding to this are beneficial.
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Learn Branding: FAQ
What will you learn in this course?
After taking this course you’ll…
- Understand the four core brand measurement concepts, what they tell you about wider brand performance, and how to pick the right metrics for your organisation to ensure your brand tracking is always actionable.
- Explore some of the tools available on the market for social listening, market research and website measurement, and how these tools can be used to pull together brand metrics.
- Infer strategy implications from brand metrics, and appreciate how they can guide improvements to marketing investments.
What does the course include?
Our Brand Tracking training includes 7 lessons, 1h 25min of video material, several assignments, and a final exam.
Are subtitles available for the lessons?
Lessons have English subtitles and transcriptions available.
Will I receive a certificate of completion?
After taking this course, you will receive the Brand Tracking Certification from CXL, with credentials that you can add to your LinkedIn profile.
How long will it take for me to finish it?
This is entirely up to you – it’s how many study hours per week you can put in. This course is 1h 25min long.
What is CXL’s Refund Policy?
Purchases that meet certain criteria are available for refunds during an initial 7 day window post purchase. You may contact CXL customer support to see if your order is eligible however orders in which course materials have been viewed are not eligible for refunds.