Business Apologies: How to Write an Apology Email to Customers

You start your day with a check-in on social media. You spot a negative review on your Facebook page. Do you:
- Ignore it and hope nobody sees it?
- Respond?
Elise Dopson is a B2B content writer and strategist for SaaS and marketing companies. She’s written for sites like Content Marketing Institute, CoSchedule, and HubSpot, and loves nothing more than a good ol’ cuppa tea. (She is British, after all.) Follow her on Twitter.
You start your day with a check-in on social media. You spot a negative review on your Facebook page. Do you:
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