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Become great at heuristic analysis for conversion optimization

Learn frameworks to guide your CRO strategy

How you approach conversion optimization determines how successful your efforts will be.

Online course:
Heuristic analysis frameworks for conversion optimization audits

By André Morys,

CEO & Founder @ konversionsKRAFT

Course length: 2h 30min

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English subtitles Certificate included

This course was archived.

Note: Since this course was recorded, we have significantly improved our production standards.

Please refer to our course catalog to access the list of courses to earn certificates.

Some of the companies that train their teams at CXL:

Find massive conversion opportunities faster than ever.

If you’ve got a list of tactics, you’ll likely fail and your conversion optimization program will fizzle out. If you’ve got strategic frameworks and processes, you’ll win.

This action-packed course will teach you how the top experts approach CRO.

Course overview

After this course, you’ll…

  • Have proven frameworks to guide your conversion optimization strategy.
  • Be able to apply cognitive psychology and persuasion principles to understand user motivations.
  • Provide a structured way to add more value to your CRO program right out of the gate.
  • Tap into opportunities for conversion lifts with better ideas and tactics.

Skills you will master

Giulia Bao

Content Manager @ Naniza

This course helped me realize how much important it is to prioritize hypothesis. It also taught me to be more analytical and to predict users’ behavior in order to facilitate their journey and lead them to conversion.

Adam Karlsson

CRO Analyst, Sweden

Andre’s own growth model really sums up CRO. I haven’t seen anything similar before.

Josh Kenneth Gunio

Conversion Copywriter, Philippines

Andre really knows his topic on an intimate level. He delivered the course eloquently and made me understand it deeply.

Draw out better insights, test ideas and get ROI.

Heuristic analysis is an expert-based analysis that uses experience-based techniques for problem-solving, learning, and discovery.

Done right, it allows you to save time and money as well as helps you find opportunities you may not see simply from analytics or user research.

There are many conversion heuristic frameworks, but they all start with the same goal: to enable a structured framework by which we can judge a digital experience.

No top conversion optimization agency, consultant, or specialist operates without a heuristic framework of some sort, and neither should you.

Uncover untapped conversion opportunities with heuristic analysis.

Digital analytics can hide crucial insights. Similarly, user testing and session replays don’t show you everything.

By using a heuristic framework, you can uncover opportunities you may not have with other forms of conversion research. It’s another important tool in an optimizers toolbelt.

Prioritize to get more out of your CRO program

It’s one thing to look for elements on a website that signal “distraction” or “lack of trust,” and to make a note of them. It’s another to know how to prioritize your opportunity areas to maximize efficiency and ROI.

Let’s put it this way: every business website has limited traffic (even Amazon). So, prioritization is important to every company – big or small, well-funded or scrappy. This course will incorporate prioritization and program management, so you’re not simply left with a massive list of “would be nice” items.

Without a doubt some of the best courses with relevant and practical topics that you can start implementing today.

Matic K.

This course is right for you if…

  • You work in conversion optimization or UX and want to improve revenue and conversions.
  • If you work with analytics and want to learn to improve your numbers.
  • If you’re a product owner or product manager working on building products that customers love.

André Morys

CEO & Founder @ konversionsKRAFT

André has been an optimizer for more than 20 years and has been sharing his passion for optimization with others for nearly 10 years as an international keynote speaker, blogger and author.

André is co-founder of konversionsKRAFT, a network of leading optimization agencies across the world. He is also a university lecturer and recently received an award as Germany’s Best Employer out of hundreds of participants.

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  • Learn how to conduct an expert site evaluation in under 60 minutes

    Apply strategic, structured frameworks to improve your optimization program with this free lesson clip.

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Your full course curriculum

Heuristic Analysis Frameworks for Conversion Optimization Audits

1 Introduction to heuristic evaluation

In our first session, we’ll go into some pros and cons of running expert heuristic evaluations. We’ll also teach you how to amplify the positive effects of heuristic evaluation with persona development. Finally, we’ll go over some pitfalls of user rese …

2 Relevance

When a user lands on a website, they will ask the question, “is this the right website for me?” This class will teach you how to answer that question affirmatively. We’ll go over the shopping window analogy and how it relates to landing pages, how to q …

3 Trust and orientation

Forget the 10-second rule: You have 50 milliseconds to nail your first impression. This class will cover anticipated credibility (and how to use it), how to use cognitive biases if your brand is not very popular, and how to avoid cognitive dead-ends. C …

4 Stimulating users to buy

This class will dive into implicit user motivations and how to find the buy button in the mind of your users. It will cover value propositions in depth – the different types of value props, and how to analyze and improve your own. We’ll also cover psyc …

5 Security and convenience

It’s not all about persuasion triggers. Users also anticipate easiness and evaluate trust and security when navigating the web. This class will teach you how to analyze these behaviors and improve upon your current state of ease and security. In additi …

6 Confirmation

Users may make emotional or irrational decisions, but they also seek to justify those decisions through confirmation and rational thought. This class will cover that confirmation effect and will teach you how to analyze and optimize for everything that …

7 Systematic evaluation

Your own cognitive biases are the single biggest danger to the validity of evaluation. In this class, we’ll teach you to mitigate those negative effects, improve the validity and objectivity of your results, and how to report the results to different t …

This online course comes with a certificate to prove completion

Completing this training earns you a CXL certificate of completion you can add to your Linkedin profile.

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Learn how to do CRO audits: FAQ

Who is this course for?

This course is right for you if…

  • You work in conversion optimization or UX and want to improve revenue and conversions.
  • If you work with analytics and want to learn to improve your numbers.
  • If you’re a product owner or product manager working on building products that customers love.

Some careers that will especially benefit from this course are CRO consultant, conversion optimization specialist, growth manager, demand generation manager, growth specialist.

What will you learn?

After taking this course, you will:

  • Have proven frameworks to guide your conversion optimization strategy.
  • Be able to apply cognitive psychology and persuasion principles to understand user motivations.
  • Provide a structured way to add more value to your CRO program right out of the gate.
  • Tap into opportunities for conversion lifts with better ideas and tactics.

What does the course include?

Our CRO Audit training includes 7 lessons, 3 downloadable resources, 2h 30min of video material, several assignments, and a final exam.

Are subtitles available for the lessons?

Lessons have English subtitles and transcriptions available.

Will I receive a certificate of completion?

After taking this course, you will receive the CRO Audit Certification from CXL, with credentials that you can add to your LinkedIn profile.

What is the refund policy?

All plans come with a 7-day refund period .

How long will it take for me to finish it?

This is entirely up to you – it’s how many study hours per week you can put in. This course is 2h 30min long.