If you want to get people to buy your stuff, you need to understand how consumers make purchasing decisions.
Buyers rarely make decisions from one source of information. They compare alternatives, read reviews, search for evidence, ask other people, and increasingly use social platforms and AI tools to narrow their options.
That is particularly visible in B2B. G2’s 2025 Buyer Behavior Report, based on more than 1,100 B2B decision-makers, found that GenAI chatbots and software review sites had become the two biggest influences on vendor shortlists, ahead of vendor websites, market research firms, peers, and salespeople.
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