CRO & Testing

research

When marketers think of using data to come up with test hypotheses, they often turn to their digital analytics. 

Yet often times, qualitative research can offer more insight than anything else working to come up with winning test hypotheses.

Where quantitative stuff tells you what, where, and how much, qualitative tells you ‘why.’ The goal of qualitative research is to gather an in-depth understanding of user behavior and why they took those specific actions.

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Raise your hand if you’ve ever struggled with a decision between disciplined testing procedures and expedient decision-making.

For example, think of a time when you’ve had to decide between sticking to your A/B test design—namely, the prescribed sample size—and making a decision using what appears to be obvious, or at least very telling, test data. If your arm is waving vigorously in the air right now, this post is for you. Also, put it down and stop being weird.

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Website templates

Why spend hours and thousands of dollars redesigning your website from scratch when someone has already done the work for you?

Millions of businesses turn to website templates to make the design process more efficient. But there’s something almost no one is talking about and it’s a big problem.

Website templates are not optimized for conversions.

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At some point, personalization may seem like a good next step to level up CRO efforts. But companies—if and when personalization does make sense—often try to use algorithms immediately, relying on AI and machine learning to create personalized experiences.

Many also get started with marketing tools that have data collection and AI built-in, resulting in a fragmented experience for the customer and suboptimal results for the company.

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Image of two women talking

Live chat continues to grow in popularity as a customer support channel for for both brands and consumers.

One study showed that 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support. In another, 20% of the shopping population prefers using live chat to contact a retailer over any other communication method.

Does live chat make sense for you? Let’s take a look at some live chat best practices.

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AI agents for B2B marketing

Automate content, SEO, and ads. Add buyer strategy, content funnels, apps, and AI readiness.

This program is designed to keep you up-to-date with B2B marketing and AI.

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