All Things Growth and Marketing

Outliers in statistics

Outliers are unusually high or low observations that sit far from the rest of a dataset. In A/B testing, a small number of extreme values can materially change averages, variance, confidence intervals, and the conclusion you draw from a test.

This matters particularly for revenue metrics such as average order value and revenue per visitor, where a handful of unusually large purchases can have a disproportionate effect.

An outlier is not automatically bad data. It might be a recording error, unusual customer behavior, or a genuinely valuable segment. The important part is identifying it, understanding why it occurred, and deciding how it should be handled before it distorts your analysis.

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Google analytics funnel

Analyzing the customer journey is pivotal to conversion optimization. But how do you track user journeys in a way that is digestible, visual, and useful?

With funnels, of course! Funnel tracking in Google Analytics is one of the best ways to identify—in detail—where you’re going wrong.

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Good user research depends on asking questions that let respondents describe what they actually think, remember, or experienced.

A leading question pushes someone toward a particular answer through its wording or framing. But biased survey results can also come from response options, question order, interviewer behavior, social desirability, and the wider context of the questionnaire.

That distinction matters. Not every biased survey question is technically a leading question, but the result can be similar: data that reflects the survey design as much as the respondent’s actual opinion.

Decades of survey-methodology research show that wording, response format, question order, and context can all change the answers people give.

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Smoke tests

Think you’re sitting on the next big idea for a product or a product feature? Before you spend dozens of hours and tens of thousands of dollars on the idea, you need to validate it.

In other words, you need to make sure your audience is just as excited about the idea as you are.

So, how can you validate the ideas sitting in your startup notebook or your product feature backlog without wasting resources? By running a smoke test.

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In the early 2000s, DVDs were the primary way to watch videos. Netflix streaming launched in 2007, and the DVD player is now a technological antique.

Products, much like humans, live on borrowed time. From the moment they launch, they’re on a journey towards decline. 

How this journey plays out is what marketers try to predict by using the product lifecycle as a model. 

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New product launch

No one is better at building anticipation ahead of a launch than Apple. New product launches trigger publicized spec leaks and reveal events that draw crowds in the millions (over 2.7 million people watched the iPhone 12 presentation live). 

In the iPhone 13’s first quarter, it generated $71.6 billion in revenue (despite parts shortages and a global pandemic).

You don’t have to create Apple-level hype to see a successful new product launch. Trading app Robinhood launched with almost one million users thanks to a pinpointed market need and waitlist pre-launch campaign.

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