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Frequently asked questions

Frequently asked questions

Unlimited plan

What is the maximum number of seats available for the Unlimited plan?

The Unlimited plan supports a maximum of 50 seats. If you require more than 50 seats or a custom quote, please reach out to CXL support via live chat or [email protected].

Can my company have multiple admin accounts?

The unlimited plan is one per company with one admin/owner account per company.

I need 75 seats for my team. What plan should I choose?

If you require more than 50 seats or a custom quote, please reach out to CXL support via live chat or [email protected].

Can existing teams switch to the Unlimited plan?

Yes, existing teams can switch to the Unlimited plan by contacting our support team via live chat or [email protected]

Can I invite all my team members?

Yes, you can – only limitation is you all need to have the same business email domain name.

Plans

What is the difference between the individual and teams plans?

Personal or Individual plans are meant for one person where teams have 2 or more people.

A team account has a few extras:
– Invite and manage people learning on your team.
– Create roadmaps for each individual.
– Access team learning engagement reports.
– Assign members to your team as managers to assign content and view reports.

What is included in the all-access plan?

You’ll get:
– Access to 90+ online courses.
– Earn certificates and add them to LinkedIn.
– Thousands of playbooks and resources.
– Exclusive community.
– All minidegrees
– Roadmapping and progress tracking
– Premium Support

Can I switch plans later if I want to?

Yes. You can switch between different billing lengths at any time (Ex: Switch from a Monthly Plan to Annual).

If you’d like to switch from a individual plan to a team plan (or vice versa), please reach out to customer success via live chat.

Billing

What are the payment options available?

Most major credit cards and Paypal are accepted. You can also pay via invoice as long as you meet the minimum threshold of $500.

What is parity pricing?

All of our products are priced in USD currency. In order to make our products more affordable, we have established a system where you can pay in your local currency using a special metric that adjusts the price you pay according to the purchasing power of your country.

How long do refunds take to be issued?

Please allow 5-10 business days for the funds to reflect back to your card/bank.

Is there a discount available?

One of CXL’s company policies is that we don’t discount. Our focus is on the product – providing the best, highest quality content with our courses.

The listed price on the site shows the best price – you can buy with confidence.

We offer pricing based on your local currency, you’ll see this reflected on the pricing and checkout pages.

Can I ask for a refund?

Yes. All our subscriptions have a seven-day refund policy. 

If the content doesn’t match your expectations, message us here. We will refund you within seven days of the date of purchase. 

Subscription

How do I cancel my subscription?

To cancel your subscription, please follow these instructions:

– Navigate to My account > Billing
– Click the subscription you want to cancel
– Click the ‘Cancel’ button

Please note that any pricing deals or discounts on subscriptions will be lost once canceled.If you’re looking to take a break, you might want to opt for the ‘Suspend’ button instead.

How can I renew my subscription?

To renew your membership, please go to My account > Billing, “view” your active subscription, and click “Renew Now.” It’ll take you to a checkout page. Clicking “Renew Now” does not automatically renew the subscription.

Will my certificates expire if I cancel my subscription?

No. At this time, certificates do not expire.